1.800.500.3038
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FREE U.S. Standard Shipping On Your Order Of $75 Or More!*

Customer Service


Shipping & Delivery

Tonerprice ships from 5 warehouses nationwide. Whenever possible, your order will ship from the warehouse closest to your shipping address. In the event that an item is not available at the shipping hub nearest to your location, Tonerprice will automatically ship your item from the nearest facility that has your item(s) in stock. All ground orders over $75.00 are shipped via UPS or Fedex at no charge to you ( excludes Alaska and Hawaii ). Additionally, we offer 3 day, 2 day and next day air shipping. All shipping costs are calculated in real time via UPS. To obtain a shipment  tracking number, please access your account here, or call us at 1.800.500.3038.

 

Privacy & Security

Your privacy and security is our primary concern at Tonerprice. To insure safe shopping, we use 128 bit SSL encryption provided by Geotrust. You can view our SSL Security Certificate here. All web pages containing personal information are encrypted while your order travels over the internet. This means that your information  cannot be read by an outside party. Note that Tonerprice does not receive your credit card number when an order is placed on our site. The only time that we will keep your credit card information is at your request, or if you include this Information in your account profile. Tonerprice does not sell, rent or give any customer information to anyone, with the exceptions of information required by our vendors for purposes of order fulfillment, or information required by legal process or subpoena. If you have any questions regarding our security procedures or how your information managed and controlled, please feel free to call us at 1.800.500.3038. Tonerprice works closely with law enforcement agencies nationwide to prosecute credit card fraud to the fullest extent possible.

Returns & Replacements

Tonerprice warranties all compatible ( Non-OEM ) products for 1 year from date of purchase. All OEM toner cartridges are warrantied for 90 days from date of purchase. For a detailed explanation of our warranty and return policies, please click here.

Ordering

There are 3 ways to place your order with tonerprice.com: Online, via www.tonerprice.com. Here you can also create an account to store your information and order history. Order tracking is also available. Call 1.800.500.3038 and speak with one of our knowledgeable customer service specialists. Fax your order or purchase order to 714-921-9407.

Payment, Pricing & Promotions

Tonerprice accepts all major credit and debit cards and Govt. Purchasing cards. Our site will allow shipping to multiple locations. To use this feature, click on the “ship to multiple addresses” link below the checkout button on the checkout page. Tonerprice offers quantity discounts for quantities of 5 or more of any one product. These volume prices are displayed on our site near the regular price. When ordering 5 plus quantities, the items will be automatically discounted when the items are added to your cart. In the event that large quantity prices are needed, please call us at 1.800.500.3038 or email sales@tonerprice.com For most schools as well as most local, state and federal government entities, Tonerprice will gladly accept your purchase orders. Please fax to 714-921-9407 or email to sales@tonerprice.com. We will contact you to confirm that your order is being processed. Frequently, Tonerprice will run online coupon discount promotions. These discount codes are emailed with a copy of your paid invoice and can be used on future orders, so watch for these codes in the mail!

Viewing Orders / Updating account information

You complete order history can be viewed by logging in to your Tonerprice account. Additionally, you account information can be updated at the same location. To create an account or log in to your account, please click here.